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    Shipping & Returns

    Shipping

    • Spanish shippments in 24/48H
    • We currently ship to all of Europe.

    Returns

    Our returns policy will allow you to return the product you have purchased within 30 days of receiving the product. The product must be in the original packaging and labeling, without any damage or signs of use.

    To process the return, in case of a refund, we will refund the amount paid to your account or original payment method.

    To begin the return process, you can carry it out through the link that we leave you at the end of the section. The process is the following:

    • Step 1: You must include your order number (included in the purchase confirmation email, Example: 85678), and the zip code of your order.
    • Step 2: Select only the product to be returned (it is not necessary to select the battery, but you will have to return the product battery in the original packaging).
    • Step 3: Select the reason for the return (it does not affect your return in any way, but it helps us greatly to improve as much as possible for the future).
    • Step 4: Select a return method (pickup or delivery).
    • Step 5: Once you have picked up the product at home or left it at a collection point, request proof of return of the order.
    • Step 6: Write to us through the contact form or send us an email to info@wearebeston.com with your order number and proof of return of the item and we will proceed to refund the amount paid.

    Link for return: LINK

    Changes

    Our exchange policy will allow you to exchange the product you have purchased within 30 days of receiving the product. The product must be in the original packaging and labeling, without any damage or signs of use.

    • Step 1: You would first need to carry out the return process for the product you want to exchange (see returns section, Steps 1 to 5).
    • Step 2: Write to us through the contact form or send us an email to info@wearebeston.com with your order number and proof of return of the item and the new product that you request to carry out the shipment.

    Frequently Asked Questions

    CLICK & WARM

    What is the inside pocket next to the battery pocket for?
    The interior pocket next to the battery pocket has been specially designed to allow you to charge your phone or wireless headphones while you warm up.

    Are the battery and battery charger included with the purchase of the product?
    Yes, the battery and its charger are included with the purchase of the jacket.

    Do you use feathers in your products?
    No, we use recycled and vegan materials: 100% recycled nylon and Dupont Sorona.

    What do the colors on the Beston button mean?
    You have two buttons: The top button indicates the 3 temperature levels: Blue (low level), White (medium level) and Red (high level). The lower button indicates the heating zones: Yellow (front zone), Purple (rear zone) and Green (both sides).

    Is heating technology safe?
    Yes, our technology is safe. Both the heating system and our battery (CE approval).

    What happens if the product turns off unexpectedly?
    The reason this could happen is because a more abrupt movement than usual has been made. Disconnect the USB cable from the battery and reconnect it.

    How do I turn on my product?
    To turn on your jacket, just press and hold the Beston button for 2-3 seconds. The jacket will turn on by itself and begin to heat up. Choose the level or color you want on the two buttons to your liking.

    I have lost my battery, can I buy a new one?
    Yes, since we give the option to buy batteries on our website

    How do I charge my cell phone with the battery?
    Simply connect it to the Beston battery with the USB cable you use to charge your phone.

    Can I use a different battery?
    From Beston, we only recommend using our battery since it is CE certified. We cannot confirm that other batteries, even if they have the same voltage, are suitable for the correct operation of the heating system.

    Can they be washed?
    To properly wash Beston products, you must remove the battery from inside. The interior pocket of the battery that contains the connecting cable must be completely closed. It is recommended to wash the Beston jacket by hand, and if you want to do it in a machine, you must put it in a laundry bag and at a temperature of 30 degrees maximum.

    SCAN & SHARE

    Who can scan my QR code?
    Anyone who wants to access the information in your QR code will also need your personal PIN (you will obtain it once you have completed the purchase process). That is, only the people to whom you communicate the PIN code will be able to access your personal information.

    How do I edit my QR code?
    Once you complete the purchase process, we will send you all the necessary information so that you can activate your PIN and edit the information in your QR code.

    What if I don’t want to share certain information?
    You do not need to include it when editing the QR. You can choose which profile to complete and what information in each profile to edit. For example, you can edit the entire emergency profile and connect only your Spotify account to your social profile.

    Can I change the QR information?
    Yes, whenever you want. You just have to access your user account and modify what you need.

    Can I give a product to another person?
    Yes there is no problem. Once you finish the purchase process, we will send you all the information so that you can give the product as a gift and so that this person can have their personalized QR code.

    I have more than one Beston Scan&Share product, will I have different PIN codes?
    Only if you want. If you have more than one Scan & Share product, you can decide if you want the same PIN code for all of them or an individual one for each product.

    Can I return a Beston Scan & Share product?
    Yes, there is no problem (even if you have activated the PIN). We recommend activating the PIN as ithas no effect on returns.

    What happens if I want to change my PIN?
    You can write us an email info@wearebeston.com and we will give you a new PIN.

    Size guide

    See size guide

    User manual